Verity is an AI roleplay platform built by BTS that lets you practise high-stakes conversations — like sales calls, leadership discussions, or coaching sessions — in a safe, private environment. Instead of waiting for a real-world opportunity to practise, you can have a live back-and-forth conversation with an AI character that responds naturally, challenges you, and builds your confidence before the actual moment arrives.

Each roleplay puts you in a realistic scenario with a specific goal: handle an objection, give feedback to an employee, coach a team member, or open a cold call. When you’re done, Verity analyses the conversation and gives you a detailed scorecard so you know exactly what you did well and what to work on next.

The home screen shows all the roleplays your organisation has assigned to you. Each card displays:

• Title — the name and focus area of the roleplay

• AI character — who you’ll be practising with, including their name and role

Click Practice on any card to open the roleplay setup page.

Before the conversation begins, you’ll see a brief description of the scenario: who you’re speaking to, what their background is, what your role is, and what the conversation is focused on. You then choose how you want to practise:

• Start voice practice — speak out loud; Verity listens and responds in real time

• Or, start text practice — type your responses in a chat-style interface

Both modes give you the same AI conversation and the same scorecard at the end.

Once your session starts, you’ll be in a live back-and-forth with the AI character. The character responds naturally based on what you say — they may push back, ask questions, express frustration, or open up depending on how the conversation develops.

You’ll see three controls at the top of the screen:

• Instructions — re-read the scenario brief at any time

• Reset — start the conversation over from scratch

• End call — finish the session and go to your results

There is no time limit. You can end the call whenever you feel the conversation has reached a natural conclusion, or whenever you want to see your feedback.

After ending the call, Verity analyses the conversation. This usually takes around 3 minutes. A progress indicator will appear, and when it’s complete you’ll see a button to View results.

Before viewing, you’re asked a quick self-reflection question: How well do you think you did? — Poor / Good / Excellent. This is optional but helps build self-awareness over time.

The scorecard is the heart of Verity. It breaks down exactly how your conversation performed against the criteria built into that roleplay.

At the top you’ll see a number score out of 100 and a rating label (such as Fair, Good, or Excellent). This is your headline result for the session.

The full conversation is displayed with timestamps so you can review exactly what was said. Each line is linked to the criteria it relates to (shown as Q1, Q2, etc.), so you can trace your score back to specific moments in the conversation.

Below the transcript is the detailed scorecard. Each criterion is a specific behaviour or skill the roleplay is designed to measure. For example, criteria might ask things like:

• Did the participant acknowledge the other person’s concern?

• Did the participant demonstrate empathy and understanding?

• Did the participant ask open-ended questions?

• Did the participant share the purpose of the conversation early on?

For each criterion you’ll see:

Not all behaviours carry the same weight. Here’s what each level means:

At the top of the scorecard section you’ll see a summary such as 5/12 observed — showing how many of the total criteria Verity detected in your conversation across all weight levels.

At the bottom of the scorecard you’ll find the prompt: “Do you agree with our feedback?” Click Yes or No and submit. This helps the platform improve over time.

Click My progress in the left sidebar to see your personal dashboard. This shows:

• Performance trend — how your scores have changed over time across all roleplays

• Activity summary — a log of all your practice sessions

Use this view to spot patterns — are you consistently strong in certain areas? Is there a specific skill that keeps coming up as something to work on? The more you practise, the clearer the picture becomes.

• Treat it like the real thing. The more realistically you engage with the AI character, the more useful your feedback will be.

• Read the instructions before you start. Understanding who you’re speaking to and what the goal is will help you stay focused during the conversation.

• End the call when it feels natural. You don’t need to keep going until every objective is resolved — end it at a point you’d naturally wrap up in real life.

• Review the explanations, not just the score. The written explanations next to each criterion are the most valuable part of the scorecard. They tell you specifically what you said (or didn’t say) that led to each result.

• Practise the same roleplay more than once. Your second attempt will almost always be better than your first — and the scorecard will show you exactly how you’ve improved.