When troubleshooting a web issue, support may ask you to “open the console.” The console helps view error messages or logs that explain what’s happening behind the scenes on a webpage.

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Option 1: Using Keyboard Shortcuts

- Press Command (⌘) + Option (⌥) + J

1. Windows or Linux
 
 - Press Ctrl + Shift + J
 
2. Mac
 
 - Press Command (⌘) + Option (⌥) + J

This opens the Console tab directly.

Go to the page where you’re experiencing the issue.

Click the three vertical dots (⋮) in the upper-right corner.

Select More Tools → Developer Tools.

Click the Console tab at the top of the panel that appears.

1. Open Google Chrome.
2. Go to the page where you’re experiencing the issue.
3. Click the three vertical dots (⋮) in the upper-right corner.
4. Select More Tools → Developer Tools.
5. Click the Console tab at the top of the panel that appears.

If The Errors are Too Long to Display: How to Copy Console Logs

Select Save as… to export logs, or Copy → Copy all messages.

Paste or attach the logs when reporting your issue.

1. Right-click inside the console area.
2. Select Save as… to export logs, or Copy → Copy all messages.
3. Paste or attach the logs when reporting your issue.

Open the console for troubleshooting

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Platform	Shortcut	Menu Path
Windows/Linux	Ctrl + Shift + J	Menu → More Tools → Developer Tools → Console
Mac	⌘ + Option + J	Menu → More Tools → Developer Tools → Console

Open the console for troubleshooting

Purpose

Step-by-Step Instructions

Option 1: Using Keyboard Shortcuts

Option 2: Using Chrome’s Menu

If The Errors are Too Long to Display: How to Copy Console Logs

Quick Reference Summary