The “Disconnected” state usually means the browser blocked a required service. In most cases the console shows the exact reason. Capture a screenshot of the console and send it to Verity Support in Intercom.

___________________________________________________________

“Disconnected” badge or message in the UI

Voice features fail to start or drop mid-session

- “Disconnected” badge or message in the UI
- Voice features fail to start or drop mid-session
- Messages queue without sending

Company policy blocking voice services

- Enterprise firewalls, proxies, or endpoint security often block microphone access, WebRTC, or model endpoints.

- WebSocket, HTTP/2, or WebRTC signaling blocked; VPN interference.

- Microphone or autoplay denied; third-party cookies or cross-site tracking disabled.

1. Company policy blocking voice services
 - Enterprise firewalls, proxies, or endpoint security often block microphone access, WebRTC, or model endpoints.
2. Network issues
 - WebSocket, HTTP/2, or WebRTC signaling blocked; VPN interference.
3. Browser permissions
 - Microphone or autoplay denied; third-party cookies or cross-site tracking disabled.
4. Outdated or unsupported browser
 - Old versions lack required APIs.

Try a different network (guest hotspot) to rule out corporate filtering.

Confirm microphone permission is “Allow.”

1. Is alpha.wonderway.io shown on this page? <a href="chrome://settings/content/microphone" rel="nofollow noopener noreferrer" target="_blank">chrome://settings/content/microphone</a>

Ensure you’re on a current version of Chrome, Edge, Firefox, or Safari.

1. Refresh the page.
2. Try a different network (guest hotspot) to rule out corporate filtering.
3. Confirm microphone permission is “Allow.”
 1. Is alpha.wonderway.io shown on this page? <a href="chrome://settings/content/microphone" rel="nofollow noopener noreferrer" target="_blank">chrome://settings/content/microphone</a>
4. Ensure you’re on a current version of Chrome, Edge, Firefox, or Safari.

Open the console, reproduce the issue, then screenshot the red error lines and Network details.

1. Press <code>Ctrl+Shift+J</code> (Win/Linux) or <code>Cmd+Option+J</code> (Mac)
2. Go to Console tab
3. Reproduce the issue to capture fresh logs

1. Press <code>Ctrl+Shift+K</code> (Win/Linux) or <code>Cmd+Option+K</code> (Mac)
2. Use Console

1. Enable once: Safari &gt; Settings &gt; Advanced &gt; Show Develop menu
2. Open Develop &gt; Show JavaScript Console
3. Use Console

- Chrome / Edge (Windows, macOS)
 1. Press <code>Ctrl+Shift+J</code> (Win/Linux) or <code>Cmd+Option+J</code> (Mac)
 2. Go to Console tab
 3. Reproduce the issue to capture fresh logs
- Firefox
 1. Press <code>Ctrl+Shift+K</code> (Win/Linux) or <code>Cmd+Option+K</code> (Mac)
 2. Use Console
- Safari (macOS)
 1. Enable once: Safari &gt; Settings &gt; Advanced &gt; Show Develop menu
 2. Open Develop &gt; Show JavaScript Console
 3. Use Console

Console errors visible (top 5–10 lines)

The URL bar and the entire browser visible

- Console errors visible (top 5–10 lines)
- The URL bar and the entire browser visible

You can include the following information for a faster resolution:

Network type (office VPN, corporate Wi-Fi, home wifi, mobile network)

- Browser
- OS
- Network type (office VPN, corporate Wi-Fi, home wifi, mobile network)
- Steps just before disconnect

Attach the screenshot(s) and paste the optional details above.

1. Open the Intercom messenger in Verity.
2. Start a new message
3. Attach the screenshot(s) and paste the optional details above.
4. Send.

Interpreting Common Console/Network Errors

Use these to guide local fixes or to inform your IT.

<code>net::ERR_BLOCKED_BY_CLIENT</code> / <code>ERR_BLOCKED_BY_RESPONSE</code> Likely corporate filter or extension. Try a clean profile. Ask IT to allowlist the blocked domain.

WebSocket close codes <code>1006</code> or <code>1015</code> Connection dropped or TLS handshake blocked. Check VPN/firewall. Ask IT to allow WebSocket traffic to Verity voice endpoints.

<code>403</code> or <code>407 Proxy Authentication Required</code> Proxy enforcing policy. Request allowlist for voice/model endpoints.

<code>NotAllowedError: Permission denied</code> Microphone blocked. Allow mic in site settings and OS privacy settings.

<code>TypeError: Failed to fetch</code> or CORS errors Cross-origin requests blocked. Corporate proxy or strict tracking prevention. Ask IT to relax policy for Verity domains.

- <code>net::ERR_BLOCKED_BY_CLIENT</code> / <code>ERR_BLOCKED_BY_RESPONSE</code> Likely corporate filter or extension. Try a clean profile. Ask IT to allowlist the blocked domain.
- WebSocket close codes <code>1006</code> or <code>1015</code> Connection dropped or TLS handshake blocked. Check VPN/firewall. Ask IT to allow WebSocket traffic to Verity voice endpoints.
- <code>403</code> or <code>407 Proxy Authentication Required</code> Proxy enforcing policy. Request allowlist for voice/model endpoints.
- <code>NotAllowedError: Permission denied</code> Microphone blocked. Allow mic in site settings and OS privacy settings.
- <code>TypeError: Failed to fetch</code> or CORS errors Cross-origin requests blocked. Corporate proxy or strict tracking prevention. Ask IT to relax policy for Verity domains.

Provide your IT team with the domains to whitelist under the following article:

- Provide your IT team with the domains to whitelist under the following article:

<a href="https://help.wonderway.io/en/articles/378613-domains-to-whitelist-firewall-proxy">Domains to whitelist</a>

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Summary

Symptoms

Common Causes

Quick Checks (60 seconds)

How to Open the Browser Console

What to Capture

Send to Verity Support (Intercom)

Interpreting Common Console/Network Errors

If Your Company Blocks Voice Models